FAQ’s

FAQ’S

 

EVENT QUESTIONS

Q: What are the dates for the 2014 Delray Beach Open by The Venetian Las Vegas?

ATP CHAMPIONS TOUR event (Feb. 14 – 16, 2014)

ATP WORLD TOUR event – Qualifying Rounds (Feb. 15 – 17, 2014)

ATP WORLD TOUR event – Main Draw (Feb. 17 – 23, 2014)

Q: Where is the Delray Beach Stadium & Tennis Center located?

201 W. Atlantic Ave. Located in the heart of Delray Beach, FL just to the west of the world-famous downtown area on Atlantic Avenue. Click for ‘Travel & Directions’.

Q: What can I bring into the facility and what is not allowed?

All bags and persons may be subject to search:

The following items are not allowed in the facility: Weapons, alcoholic beverages, coolers, pets, flash photography, picnic baskets, outside food or drink.

The following items are allowed in the facility: Cameras, one (1) bottle of water per person, extremely energetic individuals who want to have a super entertaining sporting experience.

Q: Where do I park and what is the cost?

Official parking is available in multiple lots surrounding the Delray Beach Stadium & Tennis Center. We suggest you park only in those specially designated parking areas. Both general parking and valet parking is available. Simply follow the parking directional signs starting on Atlantic Avenue. Fans with parking passes should follow the color-coded signs matching their parking pass. Public parking costs are $5 – $20 – prices subject to change.

Q: What food and beverage options are available on-site?

Fans may choose to enjoy a 4-star dining experience at Mark’s Too, the on-site restaurant, or a sampling of local favorites at the extensive Food Court. For quicker “grab n’ go” items, many snack and drink stations are available serving pretzels, popcorn, sodas, espresso, tea, hot chocolate, and desserts. Also popular is the Corona Beach Bar, featuring the Corona family of beers and mixed drinks.  
Click for more Dining & Entertainment details.

Q: When do the gates open?

Gates open one hour before the session begins

 

PLAYER QUESTIONS

Q: Where is the Match Schedule & how do I know when a “PLAYER” is playing?

The ATP CHAMPIONS TOUR schedule can currently be seen on the  Schedule Page.
Once the ATP World Tour draw is made (Sat., Feb. 15), the tournament committee will schedule the opening round of matches that are played starting Mon., Feb. 17. Each night following the matches, the tournament committee will schedule the matches for the following day. The up-to-date schedule can be found on the Schedule Page.

Q: How does a player qualify to play in the main draw of the ATP World Tour event?

Direct acceptance: This accounts for the majority of players in a draw and is based on a players’ ATP Entry Ranking at the entry deadline.

Wild Cards:
 These are granted at the tournament’s discretion – three are awarded.

Qualifying:
  The qualifying tournament is for players who were not ranked high enough to get into the main draw via ‘direct acceptance’. The Qualifying draw consists of 32 players. The players that win three rounds are placed into the main draw – four in total.

Special Exempt: Reserved for players who are unable to compete in the qualifying competition because they are still competing in another singles tournament on the date the qualifying competition begins.

 

HOSPITALITY & SPECIAL EVENTS/OFFERS

Q: Can I host a private event at the Delray Beach Open by The Venetian?

Yes, over 10 hospitality events take place in the Hospitality Pavilion, the event’s exclusive on-site air-conditioned tent. Private, charitable and corporate events may host between 80 – 200 persons and include Stadium Court Reserved or Box seats. Click for details.

Q: What types of special events are hosted on-site?

Hospitality events include: Ladies Day Luncheons, VIP Sponsors Party, Dinner Party, Box Holders’ Series Reception and corporate and tennis club dinners/fundraisers are held in the on-site Hospitality Pavilion.  Adult and junior tennis events include: Legends Clinic, Doubles Club Championships, USPTA special events, Kidz Day, NCAA College Matches and more are held on the outside tennis courts. Click for the full list of Special Events.

Q: Are there any special ticket promotions for Seniors?

Yes, we are proud to offer all seniors special discounted tickets on Senior Days, click for details.

Q: What happens on USTA Kidz Day during the event?

USTA Florida tennis activities and games, sand art, crafts, and more. Following the USTA Kidz Day Activities, ATP Champions Tour tennis matches take place on Stadium Court. Click for details.

Q: Do you have a “Food Drive?”

Yes, you can donate eight non-perishable food items for one complimentary Grandstand ticket. Click for details/applicable session.

Q:“Can I hire the Volley Girls for a Private event?”

Yes! The VolleyGirls can court a crowd well-beyond the dimensions of their Delray Beach Stadium Court. Their sporty spirit topspins over into private parties, sponsor functions, corporate events, Bar & Bat Mitzvahs, Quinceañeras & Quinces, weddings, social gatherings and more. Wanna play? Simply contact their Manager, Marlena Hall, MHall@YellowTennisball.com (561) 330-6000 to re[serve] the VolleyGirls at your next event. Click for VolleyGirls.

 

 

JOIN THE DELRAY BEACH FAMILY!

Q: How do I volunteer?

People interested in volunteering can download an application on our volunteer page (click here). Applications will be available starting in October – please follow the directions outlined on the forms.

Q: When are ballkid tryouts?

Ballkid tryouts are generally in December. A child must be at least 12 to be a ballkid. Call the tournament (561-330-6000) for more information. Click for details.

Q: How do I get a media credential?

For information on applying for media credentials, please contact the media coordinator, Lisa Franson @ lfsportsmedia@comcast.net. Notification of confirmed or denied credentials will be sent via email. Click for details.

Q: Is smoking permitted at the Delray Beach Stadium & Tennis Center?

No, smoking is not permitted in the main courtyard area of the stadium grounds.

 

TICKETS – MOST COMMON QUESTIONS

Q: Do you offer discounted tickets for groups?

Yes, groups of 15 or more can receive discounted tickets, Stadium Court Welcome Announcements, and many special incentives. Click for details.

Q: Does my ticket for the afternoon session give me access to the night session and vice versa?

No, a ticket for an afternoon session does not allow seating on Stadium Court for the evening session. It will allow you to remain on-site and enjoy the entertainment, food, beverages and the matches on the outside courts. A ticket for the evening session will not allow access to the tournament site until one hour before the evening matches begin.

Q: What happens if it rains?

All sales are final.  No cancellation will be permitted and no refunds of any kind will be offered.  Tickets are a personal license and may be revoked at any time for any reason.  Schedule and players are subject to change without notice.  Ticket purchaser bears all risks of inclement weather.  Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented.  Management reserves the right, without the refund of a ticket purchase price, to refuse admission to, or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way.  The ticket holder assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which a ticket is issued, whether occurring prior to, during or after the tournament.


Q: What is a session?

A session is a designated schedule of matches for a specific period of time. Some days will feature both an afternoon and evening session while others feature solely an afternoon or evening session.

Q: How many matches are in a session?

A session can be two matches played on one court and as many as eight matches played on three courts. The number of matches planned for each session can be found on the Schedule page of this web site.

Q: Does my child need a ticket?

Children 2 yrs and younger are permitted on-site without a ticket.  The child must be able to sit on the parents lap the entire time.

Q: Does my ticket allow me to watch matches on the side courts?

Yes, your ticket gives you a seat in the stadium and access to the side courts on a first come first serve basis.

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